is completed in a large percentage
of the Fairfield area and we are currently taking orders for fiber services.
that the average cost to do a "drop"
(that is, to connect an individual
home to fiber) is over $1300. And,
as an introductory promotion, LISCO
is not charging any installation
fees for a standard installation.
150 feet or less from the main fiber
line to your house is "standard"
and will cover most locations. Anything
non-standard will be discussed with
you before we proceed.
to sign up
For residential services, complete the order form, drop permit and other paperwork and fax or mail to LISCO - download the forms here:
Fiber Sign Up Documents
For business fiber service, please call for a quote.
are the installation steps?
some background about the project
that can help you understand the
steps of the installation process.
1. Building the optical fiber main
lines to the neighborhoods:
We have completed installation of the main optical-fiber
lines into individual neighborhoods
and connected them to distribution
pedestals. Distribution pedestals
are the green boxes you see rising
out of the ground in utility right-of-ways.
There is usually one pedestal for
2. Installing a drop to your house:
The next step is to install drops (drops
are the fiber that runs from the
distribution pedestals to individual
houses). We will only install drops
where customers have ordered service.
Fiber drops terminate to a gray
box we will install on the side
of your house. The box is 9”
x 12” and usually located
next to where the telephone box
is currently located. This box houses
a unit called an ONT (Optical Network
Termination) which converts the
optical signals coming through the
fiber to electronic signals so they
can be distributed to phones, computers,
and TVs in your house.
drop will be brought in either overhead
or by buried cable. If your existing services come in
overhead, then we will most likely use the same
access method for your LISCO fiber
we install a drop, we first look
at the drop permit you sent us.
If there are any concerns you have
noted, we will contact you to discuss
them where necessary. To contact
you, we will use the information
you provided on the drop permit.
use the latest technology to bury
cable. We don’t use traditional
trenching. Instead, we use a machine
that vibrates a sharp blade into
the ground and buries the cable
with minimum disturbance to your yard. After a week or so, it’s
hard to see where the work was done.
where necessary, we may use a machine
that will bore underground to a
small hole we dig and fill back
in, near the box on the house.
way, we will do our best to minimize
any disturbance to your property
…except it will now be connected
to optical fiber.
3. Installation of service
After the drop has been installed
and tested, we will schedule an
appointment to set up service inside
your house. You will need to be
home and present during this final
are some of the things that will
happen as part of this installation.
for the ONT box
We will mount a power supply device
inside the house to provide electrical
power and battery backup to the
ONT box on the outside. We will
need to plug into a regular power
outlet inside the house for this
purpose. The battery backup will
keep your phone working even if
there is a power failure.
We will hook phone service to your
existing phone lines that run to
the phone box on the outside of
your house. Usually, for one or
two lines, this will be done as
part of the installation, at no
your phone service installation
is for more than two lines, there
may be an installation fee to cover
necessary extra equipment or inside
wiring. We will, of course, discuss
this with you before we do it.
will test your phone service before
we leave to confirm it is working,
answer any questions you might have,
and leave you some documentation
about using your phone features.
We will connect your router or computer
to our ONT box outside the house
to provide internet service. If
necessary, we will run new Ethernet
cable to your router or to your
computer at no charge, if we can
run wiring through an open attic,
open basement, or on the outside
of the house. If you want us to
run wiring inside the walls, flooring
or ceiling, that will be an extra
charge and requires a custom bid.
a test computer, we will check the
internet data speed coming directly
out of the ONT box and also test
the speed at one of your computer
Sometimes there can be quite a difference
in speed between what the ONT box
is delivering and what the same
speed test shows at a computer in
your house. The difference is because
the routers, switches, or computers
can’t keep up with the 100
Mbps data speed. We find this is
true even for equipment that says
it is 10/100 Mbps compatible.
most cases this won’t matter
because the speed will still be
adequate to provide the best internet
experience you have ever had. However,
if you want to improve your local
speed, we can do an audit of your
home network and recommend specific
changes or upgrades to equipment
for a fee.
audit will include a written report.
The report would include a recommendation
of specific equipment that we know
will work and an estimate of what
LISCO would charge to install it.
Of course, you would have no obligation
to have LISCO do this work. You
would be free to do it yourself
or hire anyone you choose
s advanced IPTV television service
is also available.
get more than 270 music and video
channels – including the Big
Ten Network and the NFL Network
– all in digital quality,
including standard and high definition
programming, premium channels, local
channels. DVR is also available. Go to our TV page to learn more about the great features included with LISCO TV.
your home connected to fiber now.
Buy local, save money, empower yourself
and your family, and start experiencing
the best phone and internet and
TV service in America.